Alaska Consumer Information

If your issue is unresolved by CheckFreePay Corporation (877) 675-6378, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:   
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

Arizona Consumer Information

If you have a complaint, contact the consumer assistance division of CheckFreePay Corporation, NMLS# 908760, toll free# 866-887-4513. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Arizona Department of Financial Institutions
(602) 364-3100
 

Maryland Consumer Information:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CheckFreePay Corporation NMLS# 908760 at 1100 North Eutaw Street, Baltimore, MD 21201 or by phone at 888-784-0136”.

CheckFreePay Corporation's Money Transmission license status may be publicly verified at: https://www.nmlsconsumeraccess.org/

Texas Consumer Information

If you have a complaint, first contact the consumer assistance division of CheckFreePay Corporation at (800) 676-6148. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
(877) 276-5554 (toll free)

www.dob.texas.gov